Returns & Refunds policy

If for any reason you aren’t completely satisfied with your order, please contact us as soon as possible to discuss. If you need to exchange for sizing, colour or style, we are happy to do so, postage and price difference costs may apply.
For change of mind returns, as long as your item is still in the condition in which you received it, we’re are happy to credit or refund your item minus fees and postage costs.

All return or exchange items must be sent via registered post and tracking provided to us, and these exchanges or refunds cannot be processed until the item has arrived back in our workshop.

The return of all custom or personalised items will be assessed on a case by case basis; we’re happy to talk with you to find an agreeable outcome.

Refunds

If you place an order but for any reason are unable to continue with it, please contact us immediately. If contacted within reasonable time frames, we are always happy to refund your full payment on any unfulfilled orders, minus any fees.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

35 Calista avenue East Oakleigh 3166

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend sending items through registered post. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@kazzleatherworkanddesigns.com.au