Returns & Refunds policy

If for any reason you aren’t completely satisfied with your order, please contact us as soon as possible to discuss. If you need to exchange for sizing, colour or style, we are happy to do so, postage and price difference costs may apply.
For change of mind returns, as long as your item is still in the condition in which you received it, we’re are happy to credit or refund your item minus fees and postage costs.

All return or exchange items must be sent via registered post and tracking provided to us, and these exchanges or refunds cannot be processed until the item has arrived back in our workshop.

The return of all custom or personalized items will be assessed on a case by case basis; we’re happy to talk with you to find an agreeable outcome.

Refunds

If you place an order but for any reason are unable to continue with it, please contact us immediately. If contacted within 24 hours, we can issue a full refund of your order, minus any fees or bank charges. Any cancellations outside of 24 hours will need to be discussed and may be issued a refund at our discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please reach out to discuss how to return goods.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend sending items through registered post. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@kazzleatherworkanddesigns.com.au